Contact support
Email support@galaxyd2c.com. Please include your Windows version (press Windows + R, typewinver and press Enter), the CMX WON version shown underAbout, and what you were doing. Do not send contact data unless we ask for a specific file.
Where your contacts are stored
Contacts, notes, import records and the audit history are in the DBX WON workspace that CMX WON shares with DBX WON:%LOCALAPPDATA%\DBX WON\workspace. The exact path is shown under About. Updating or uninstalling the app keeps the workspace; back it up like any other folder, or export your contacts as CSV or vCard.
Troubleshooting
| Issue | Cause | Resolution |
|---|---|---|
| The app window does not open | CMX WON displays its interface in Microsoft Edge. | Make sure Microsoft Edge is installed and up to date, then start CMX WON again. |
| Some rows were not imported | Likely duplicates are held back in the import preview until you choose to include them. | Review the preview, tick the rows you want, and import again. Each import takes up to 5,000 contacts. |
| A CSV imports into the wrong fields | The file's column names differ from the contact fields. | Use the column mapping in the import preview to match each column to a field before saving. |
| DBX WON shows the same contacts | CMX WON and DBX WON share one contact database on your PC. | This is by design: a change in either app appears in both. |