Contact support
Email support@galaxyd2c.com. Please include your Windows version (press Windows + R, typewinver and press Enter), the DBX WON version shown underAbout, and what you were doing. Do not send customer data unless we ask for a specific file.
Where your data is stored
Workflows, imported files, databases, audit receipts, contacts and DBX Agent records are in your workspace:%LOCALAPPDATA%\DBX WON\workspace. The exact path is shown under About. Updating or uninstalling the app keeps the workspace; back it up like any other folder.
Troubleshooting
| Issue | Cause | Resolution |
|---|---|---|
| The app window does not open | DBX WON displays its interface in Microsoft Edge. | Make sure Microsoft Edge is installed and up to date, then start DBX WON again. |
| The Build button is not available | A build needs a successful dry run of the same, unchanged workflow. | Run a dry run, review the findings, and build without changing the workflow in between. |
| A build is refused because the file exists | DBX WON never overwrites an existing database. | Choose a new output name, or move the existing file first. |
| A source is rejected | Each source is limited to 20 MiB, 100,000 rows and 256 columns, and must be CSV, JSON, JSONL or a SQLite table. | Split the file, or export only the columns and rows you need. |
| An interrupted run does not continue | Interrupted jobs are reported, not resumed. | Start the dry run or build again. |